Notes
Running a GetYourGuide Account Day to Day: Listings, Bookings, Reviews and Payouts
What happens after your account is approved: how listings and options work, how bookings reach you, how reviews are collected and removed, and how payouts arrive.
By OperatorGateway
This guide is for operators whose account is already open. Once the account is approved, the work moves to four things: keeping listings accurate, handling bookings, earning reviews, and reconciling payouts. If you haven't applied yet, start with how to become a GetYourGuide supplier, which covers eligibility, documents and approval.
Listings and pricing
Every product you sell, whether a day trip, a guided walk or a cooking class, is set up as a listing with one or more "options" (think: standard vs. private, morning vs. afternoon departure). Each option carries its own price, capacity and cut-off time for bookings. GetYourGuide takes a commission on each booking under your contract terms, and your net payout is calculated after that commission. Our guide to GetYourGuide commission rates explains how that works.
Pricing isn't "set and forget." GetYourGuide's pricing tools show how your listing compares with similar products in your area, which helps when you decide whether to adjust a price for a slow week or add a limited-time discount. Changes to content and new options are checked by GetYourGuide too, so keep edits accurate.
Bookings and communication
When a customer books, you're notified through the Supplier Portal (and by email or app notification, if you set that up). Each booking carries the customer's name, headcount, pickup details if relevant, and a reference number. You're expected to confirm logistics with the customer, such as pickup time, meeting point and what to bring, well before the activity date. GetYourGuide also runs its own messaging channel between you and the customer, separate from any WhatsApp or email contact you arrange directly.
Reviews
Reviews decide whether new customers trust a listing. According to GetYourGuide's article on customer reviews, customers get an email inviting them to review the activity they bought, followed by two reminders, so you don't need to chase them yourself. Reviews also appear on your public supplier profile, and you're notified when a new one is posted.
GetYourGuide removes a review only in specific cases, among them a confirmed no-show reported within 24 hours after the activity ends, inaccurate or offensive content, a text that contradicts its star rating, a review about GetYourGuide's booking process rather than your activity, promotional links, and reviews written by the supplier. A review that describes a real problem on your side, such as a guide who didn't show up, stays published.
That makes the early months count: a smooth pickup, a clear welcome message and quick handling of any complaint before it turns into a public review all feed the rating that new customers see.
Payouts
Payouts go to the bank account tied to the account, on the cycle set in your contract. Each payout is itemized against the bookings it covers, which makes reconciling revenue against your own records straightforward. Keep your tax details complete: for registered companies, GetYourGuide says invoices are not generated when the company registration number or tax identification number is missing.
The first few weeks
A new account has no reviews yet, so for the first weeks you're competing on listing quality and price alone. Getting the first handful of honest reviews from well-run activities is what changes that.
If your account is already open and you'd like help through that early period with pricing, listing quality and getting your first reviews, that's what our Managed & Trained package is built for.